Analyst Quick Start
This guide is for KYC/AML compliance analysts who have been given access to the TrustGate dashboard. It walks through the day-to-day workflows you will use to review applicants, investigate screening hits, manage cases, and export evidence -- all from the dashboard UI. No API calls or code required.
Prerequisites
- A TrustGate dashboard login (provided by your organization's admin)
- Access to app.bytrustgate.com
Step 1: Logging In
- Open app.bytrustgate.com in your browser.
- Sign in with the credentials your admin provided (via Auth0).
- After authentication, you land on the Dashboard -- the home page of TrustGate.
What you see on the Dashboard
The Dashboard gives you an at-a-glance view of your compliance pipeline:
- KPI cards across the top showing today's key numbers: Today's Applicants, Approved, Rejected, and Pending Review. Each card shows the count and a comparison to the previous day.
- AI Insights panel on the left highlighting efficiency trends, geographic risk clusters, and sanctions list updates. Each insight has an action link you can click to jump to the relevant page.
- Recent Activity feed below the insights, showing a chronological list of recent events (approvals, rejections, screening hits, document uploads). Click any activity item to navigate to the related applicant.
- Screening Hits summary on the right showing counts of Sanctions Matches, PEP Hits, and Adverse Media hits at a glance.
- SLA Performance ring showing your on-time review percentage and average review time.
Use the date filter (Today, This Week, This Month, This Quarter) and product filter (All Products, KYC, KYB, AML Screening) in the top-right corner to narrow the dashboard view. Click Refresh to pull the latest data.
Step 2: Reviewing Applicants
Navigate to the Applicants page using the sidebar. This is where you review individual KYC applications.
The Applicants List
The list view shows a table of all applicants with the following columns:
| Column | Description |
|---|---|
| Applicant | Name, reference ID, nationality, platform, and company (if applicable). Test applicants show a "TEST" badge. |
| Priority | VIP, Priority, or Standard designation. |
| Product | The product type associated with this applicant. |
| Status | Current review status: New, Pending, In Progress, Review, Approved, or Rejected. |
| Screening | Screening flag badges such as SAN (Sanctions), PEP, ADV (Adverse Media), HRC (High Risk Country), or "Clear" if no flags. |
| Risk | Numerical risk score (0-100) with a color-coded bar: green for low, amber for medium, red for high. |
| Submitted | When the applicant was created. |
| Reviewer | The analyst assigned to review, or "Unassigned". |
Filtering and searching
Use the toolbar above the table to narrow results:
- Search bar (Cmd+K / Ctrl+K): Search by name, ID, or email.
- Status filter: Filter by Approved, Rejected, Pending, In Progress, Review, or New.
- Risk filter: Filter by Low, Medium, or High risk level.
- Priority filter: Filter by VIP, Priority, or Standard.
- Product filter: Filter by product type.
Click any column header (Applicant, Priority, Status, Risk, Submitted) to sort the table.
Batch actions
Select multiple applicants using the checkboxes (hold Shift to select a range). A batch action bar appears at the bottom of the screen with options to:
- Approve all selected applicants
- Reject all selected applicants
- AI Batch Review to run AI-assisted review on selected applicants
- Clear selection
Opening an applicant
Click any row to open the Applicant Detail page.
Step 3: Understanding an Applicant's Details
The Applicant Detail page shows everything about a single applicant. The header displays:
- The applicant's full name and current status badge (Approved, Rejected, Pending, etc.)
- Their email, nationality, submission date, and unique ID
- Action buttons: Export, Re-screen, Re-verify All, Escalate, Reject, and Approve
Press A to approve or R to reject the current applicant. Press Escape to go back to the list.
Tabs
The detail page is organized into tabs:
| Tab | What it shows |
|---|---|
| Overview | Risk score dashboard, personal information, AI risk assessment, notes, and quick actions. |
| Screening | Compliance screening results (sanctions, PEP, adverse media) and wallet screening. |
| Identification | Biometric verification results: document images, liveness check, face match, and fraud signals. |
| Due Diligence | Verification step checklist showing which steps are complete (ID document, liveness, proof of address, etc.). |
| Documents | Uploaded documents with options to request additional documents or upload new ones. |
| Activity | Full timeline of all events for this applicant (submissions, reviews, screening runs, decisions). |
| Linked Items | Related cases, companies, or other linked entities. |
Personal Information section
On the Overview tab, you will see the applicant's personal details: full name, email, phone, date of birth, nationality, address, and external ID. If the applicant is associated with a company, company information is shown as well.
Notes
The Notes section on the Overview tab lets you add internal notes about the applicant. Type your note and press Enter or click the send button. Notes are visible to all team members reviewing this applicant.
Quick Actions
The Quick Actions card provides one-click access to:
- Export Evidence Pack -- download a PDF of all verification evidence
- Request Documents -- send a request to the applicant for additional documents
- Open Case -- create an investigation case linked to this applicant
Step 4: Understanding Risk Scores
On the Applicant Detail Overview tab, the Risk Score Dashboard is displayed prominently at the top. This is the first thing you see when reviewing an applicant.
Overall risk score
A large visual gauge shows the overall risk score (0-100) with a color-coded level:
| Score Range | Level | Color | Meaning |
|---|---|---|---|
| 0-29 | Low | Green | Low risk, may be auto-approved |
| 30-69 | Medium | Amber | Requires manual compliance review |
| 70-89 | High | Red | High risk, requires escalation |
| 90-100 | Critical | Dark Red | Critical risk, recommended for rejection |
Component breakdown
The risk score is composed of four weighted components, shown as horizontal bars:
| Component | Weight | What it measures |
|---|---|---|
| Customer | 40% | Customer identity risk factors (screening hits, verification failures, behavioral signals) |
| Geographic | 25% | Risk based on the applicant's declared country vs. detected IP location, high-risk jurisdictions |
| Channel | 20% | Channel risk (web, mobile, API), device intelligence signals (VPN, proxy, Tor, bot detection) |
| Product | 15% | Risk level of the product the applicant is applying for |
Each bar is color-coded by severity: green (low), amber (medium), or red (high). If data is incomplete for a component, a badge indicates "Incomplete" or "No Data".
Jurisdiction comparison
A dedicated card compares the applicant's declared country against their IP-detected country, flagging mismatches that may indicate geographic risk.
Risk drivers
Below the component chart, a list of top risk drivers shows the specific evidence contributing to the score (e.g., "Sanctions match found", "High-risk jurisdiction", "VPN detected").
AI Risk Assessment
Further down the Overview tab, an AI Risk Assessment card powered by Claude AI provides a narrative analysis of the applicant's risk profile. It includes:
- A written summary explaining the key risk factors
- A confidence score showing the AI's certainty
- Citations and sources referencing the data that informed the assessment
Click Regenerate to request a fresh AI analysis.
Step 5: Reviewing Screening Hits
From the Applicant Detail page
Click the Screening tab on any applicant to see their compliance screening results. The Compliance Panel shows:
- Identity Verification status (Verified, Pending, Failed)
- Sanctions screening status (Clear or Hit)
- PEP (Politically Exposed Person) screening status
- Adverse Media screening status
If hits were found, each hit is displayed with:
- The matched name from the sanctions/PEP/adverse media list
- The match confidence percentage
- The source list and version
- The matched fields (name, date of birth, nationality, etc.)
- The current resolution status (Pending Review, Cleared, or Confirmed Match)
For unresolved hits, an AI Review Recommendation card appears showing the AI's suggested resolution (Clear or Confirm Match) with a confidence score and reasoning. You can:
- Click Mark as Clear if the hit is a false positive
- Click Confirm Match if the hit is a true positive
From the AML Screening page
Navigate to the Screening page in the sidebar for a global view of all screening checks across all applicants.
The page shows:
- Stats cards: Pending Review count, Total Hits (30 days), True Positives, and Checks Today
- Filter tabs: All Checks, With Hits, or Pending Review
- Screening table: Each row shows the entity name, check status (Clear/Hit/Error), hit count, match status, and creation date
Click any row to open a detail panel on the right side showing the full entity information, all screening hits with confidence scores, and resolution controls.
You can also Run New Check to manually screen any individual or company by name, country, and date of birth against sanctions, PEP, and adverse media lists.
Connected List Sources
At the bottom of the Screening page, a Connected List Sources card shows all sanctions and screening databases currently connected (e.g., OFAC SDN, EU Sanctions, UN Consolidated) along with entity counts and version numbers.
Step 6: Managing Cases
When an applicant requires deeper investigation, a case is created. Navigate to the Cases page in the sidebar.
Cases list view
The Cases page is organized as a split-panel layout:
- Stats row at the top showing counts for Open Cases, In Progress, Resolved (30 days), Escalated, and All Cases. Click any stat card to filter the list.
- Cases list on the left with search and a list of all cases. Each case card shows:
- Case number/ID
- Title
- Type badge (Verification, Sanctions, PEP, Fraud, AML)
- Priority badge (Low, Medium, High, Critical)
- Status badge (Open, In Progress, Resolved, Escalated)
- Assigned analyst
- Note and attachment counts
- Last activity timestamp
Click a case to view its details in the detail panel on the right.
Case detail panel
The detail panel shows:
- Subject section: The linked applicant (click to view their full profile)
- AI Summary: An AI-generated analysis of the case based on the linked applicant's data and risk profile
- Notes section: All investigation notes with author and timestamp. Add new notes using the input field at the bottom.
- Action buttons (for unresolved cases):
- Clear -- resolve the case as cleared (no issue found)
- Escalate -- escalate for further review
- File SAR -- open the SAR report generation wizard
For resolved cases, the resolution type and timestamp are displayed instead of action buttons.
Creating a new case
Click Create Case in the top-right corner. The modal lets you:
- Enter a case title
- Select a type (Verification, Sanctions, PEP, Fraud, AML)
- Set a priority (Low, Medium, High, Critical)
- Link an applicant by searching their name
- Select an investigation playbook (optional, provides a guided checklist)
- Add a description
Cases can also be created automatically from the Applicant Detail page by clicking Escalate or from the applicant's Quick Actions by clicking Open Case.
Step 7: Resolving a Case
Full case detail page
For a more comprehensive view, click the external link icon on any case card or navigate to /cases/{id} directly. The full Case Detail page includes:
- Header: Case number, title, type/priority/status badges, assignee dropdown, and action buttons (Escalate, Resolve)
- Tabs:
- Overview: Case information (description, opened date, due date, resolution), assignment details, SLA metrics (time to first response, time to resolution), and screening hit details if applicable
- Subject: The linked applicant's profile summary and uploaded documents
- Investigation: Notes (add and view) and activity timeline showing all case events
- Tags: Manage tags for categorizing cases
Resolving
Click the Resolve button to open the resolution modal. Choose a resolution type:
- Cleared -- No issue found
- Confirmed -- Issue verified
- Reported -- Filed with authorities
- Escalated -- Sent for further review
Add resolution notes explaining your decision, then click Resolve Case.
Escalating
Click the Escalate button to escalate the case to a senior analyst or compliance officer. The escalation modal lets you set the escalation level, select who to escalate to, and provide a reason.
Investigation checklist
If an investigation playbook was selected when the case was created, a checklist sidebar appears alongside the tab content. This provides a step-by-step investigation guide that you can check off as you complete each item.
Step 8: Using AI Assistance
TrustGate provides AI-powered features throughout the dashboard to help you work faster and more accurately.
AI-powered hit resolution
When reviewing screening hits (on the Screening tab of an applicant or on the AML Screening page), each unresolved hit shows an AI Review Recommendation card. The AI analyzes the hit against available data and provides:
- A suggested resolution (Clear as false positive, or Confirm as true match)
- A confidence score (e.g., 87% confidence)
- Written reasoning explaining why the AI reached that conclusion
You always make the final decision -- the AI recommendation is a starting point, not an automatic action.
AI risk assessments
On any applicant's Overview tab, the AI Risk Assessment uses Claude AI to generate a narrative analysis. This includes:
- A written summary of the applicant's risk profile
- Key factors driving the risk score
- Confidence level
- Citations referencing specific data sources (screening results, documents, verification data)
Click Regenerate to get a fresh analysis after new data has been added.
AI-generated SAR narratives
When filing a Suspicious Activity Report from the Cases page, TrustGate uses AI to generate the SAR narrative. The process is:
- Step 1 -- Activity Details: Enter subject type, activity type (structuring, money laundering, terrorist financing, fraud, bribery, other), date range, amounts, instruments used, and any additional context.
- Step 2 -- Narrative Review: The AI generates a draft narrative based on the case data and activity details you provided. Review and edit the narrative as needed. A word count is displayed. Click Regenerate if you want a new draft.
- Step 3 -- Report Generation: The system generates a PDF SAR report that you can download. A reference number is assigned for tracking.
AI case summaries
In the Case Management detail panel, the AI Summary section provides an automated analysis of the case based on the linked applicant's risk profile and screening results. This helps you quickly understand the context before beginning your investigation.
Step 9: Monitoring Alerts
Navigate to the Alerts page using the sidebar to monitor new screening hits and compliance events from ongoing monitoring.
Alerts dashboard
The Alerts page is a unified view aggregating all alert types:
- Sanctions alerts from ongoing monitoring
- PEP alerts for newly identified politically exposed persons
- Adverse Media alerts from media monitoring
- Wallet Screening alerts from blockchain address monitoring
- Transaction Monitoring alerts from suspicious activity detection
Filtering alerts
Use the filters to narrow your view:
- Status: Open, Reviewing, Resolved, Dismissed, Escalated
- Category: Filter by alert type (Sanctions, PEP, Adverse Media, etc.)
- Severity: Critical, High, Medium, Low
- Sort: By creation date or other fields
Working with alerts
For each alert, you can see the severity level, category, associated applicant, and when it was created. Select an alert to open the Alert Detail Panel which shows the full context.
From the alert detail, you can:
- Resolve the alert (mark as false positive or confirmed)
- Escalate the alert to create a case for further investigation
- Create Case directly from the alert
Batch actions are available: select multiple alerts and resolve or escalate them together.
Step 10: Exporting Evidence
TrustGate lets you export verification evidence as PDF files for audit records and regulatory purposes.
From the Applicant Detail page
There are two ways to export from an applicant's detail view:
- Click the Export button in the header action bar
- Click Export Evidence Pack in the Quick Actions card on the Overview tab
Both generate a PDF containing all verification evidence for that applicant, including personal information, screening results, document images, biometric verification results, and the decision history.
The file downloads automatically with a filename like evidence_FirstName_LastName.pdf.
From the Applicants list
Click the Export CSV button in the Applicants page header to export the current filtered list of applicants as a CSV file. If you have applicants selected, only the selected rows are exported. Otherwise, all applicants matching the current filters are exported.
SAR reports
SAR reports generated through the Cases page (see Step 8) are downloaded as PDF files with a reference number for tracking.
Audit Log
For a complete record of all actions taken in the dashboard, navigate to the Audit Log page in the sidebar. This shows a chronological log of all user actions, system events, and compliance decisions with timestamps and actor information.
Summary of Key Pages
| Sidebar Item | What It Does | When to Use It |
|---|---|---|
| Dashboard | Overview of compliance pipeline with KPIs, AI insights, activity feed | Start of your day, quick status check |
| Alerts | Ongoing monitoring alerts from all sources | When notified of new alerts, daily alert triage |
| Applicants | Full list of KYC applicants with filtering and batch actions | Reviewing pending applicants, searching for specific individuals |
| Screening | Global AML screening checks with hit resolution | Running manual checks, reviewing pending screening hits |
| Cases | Investigation case management with notes and resolution | Investigating flagged applicants, documenting decisions |
| Analytics | Compliance analytics and reporting | Understanding trends, preparing management reports |
| Audit Log | Complete record of all dashboard actions | Compliance audits, tracking who did what |
Tips for Efficient Review
- Start with the Dashboard each morning to see overnight activity and pending items.
- Use the Alerts page for daily triage of new screening hits from ongoing monitoring.
- Filter the Applicants list by "Pending" or "Review" status to see who needs attention.
- Read the AI Risk Assessment before making a decision -- it synthesizes all available data into a narrative summary.
- Use AI hit suggestions as a starting point, but always verify the reasoning before confirming or clearing a match.
- Add notes on applicants and cases to document your reasoning for audit purposes.
- Export evidence packs before finalizing high-risk decisions to keep a record.
- Use keyboard shortcuts (A to approve, R to reject, Cmd+K to search) to speed up your workflow.