Dashboard Tour
This guide walks you through the TrustGate dashboard, helping you understand each section and how to use the platform effectively.
Overview Page
The Overview page is your command center, showing key metrics and recent activity at a glance.
[Screenshot: Dashboard overview showing metrics cards and recent activity]
Key Metrics Cards
At the top of the dashboard, you'll see real-time metrics:
| Metric | Description |
|---|---|
| Total Applicants | All applicants in your system |
| Pending Review | Applicants awaiting manual review |
| Screening Hits | Unresolved watchlist matches |
| Active Cases | Open investigation cases |
Applicant Pipeline
The pipeline visualization shows applicants by status:
Pending → In Progress → Review → Approved/Rejected
Click any segment to filter the applicants list by that status.
Recent Activity Feed
The activity feed shows the latest events:
- New applicant submissions
- Screening results
- Review decisions
- Case updates
Applicants Section
The Applicants page is where you manage individual KYC verifications.
[Screenshot: Applicants list with filters and search]
Applicants List
The main table displays:
- Name - Full name with link to details
- Email - Contact email
- Status - Current verification status
- Risk Score - 0-100 risk rating
- Flags - Risk indicators (PEP, Sanctions, etc.)
- Created - Submission date
Filtering & Search
Use the filter bar to narrow results:
- Status Filter: Pending, In Progress, Review, Approved, Rejected
- Risk Level: Low, Medium, High
- Has Flags: Show only flagged applicants
- Search: Search by name, email, or external ID
Sorting
Click column headers to sort:
- Created date (newest/oldest)
- Risk score (highest/lowest)
- Name (A-Z/Z-A)
Bulk Actions
Select multiple applicants using checkboxes to:
- Export to CSV
- Bulk approve (low-risk only)
- Assign to reviewer
Applicant Detail View
Click an applicant to see their full profile.
[Screenshot: Applicant detail page with tabs]
Header Section
Shows at-a-glance information:
- Name and contact details
- Current status with badge
- Risk score with level indicator
- Action buttons (Approve, Reject, Edit)
Tabs
Overview Tab
- Personal information
- Address details
- Verification timeline
- Risk factors breakdown
Documents Tab
- Uploaded documents with thumbnails
- OCR extraction results
- Verification status per document
- Download original files
Screening Tab
- Screening check history
- Hit details with confidence scores
- Resolution status
- AI-powered resolution suggestions
Timeline Tab
- Complete audit history
- All events in chronological order
- Who did what and when
Notes Tab
- Internal notes from reviewers
- Case references
- Investigation comments
Actions Panel
On the right side:
- Approve/Reject buttons
- Run Screening to re-check
- Create Case for investigation
- Export Evidence pack (PDF)
Screening Section
The Screening page shows all AML/sanctions screening activity.
[Screenshot: Screening dashboard with hit queue]
Screening Checks Tab
Lists all screening checks run:
- Screened name
- Check types (Sanctions, PEP, Adverse Media)
- Status (Clear, Hit, Error)
- Hit count
- Date/time
Hits Queue Tab
Shows unresolved screening hits requiring review:
For each hit, you'll see:
- Matched Name - Name from watchlist
- Confidence - Match confidence (0-100%)
- Hit Type - Sanctions, PEP (with tier), or Adverse Media
- Source - Which list the match came from
- Status - Pending, Confirmed True, Confirmed False
Resolving Hits
Click a hit to open the resolution panel:
-
Review the match details
- Side-by-side comparison of applicant vs. matched entity
- Match confidence and matched fields
-
Get AI Suggestion (optional)
- Click "Get AI Suggestion" for automated analysis
- Review the reasoning and confidence level
-
Make Decision
- Confirm True - This is a real match
- Confirm False - This is a false positive
- Add notes explaining your decision
Screening Lists Tab
Shows connected data sources:
- OFAC SDN
- Global Watchlists
- EU Consolidated List
- UN Security Council
- UK HM Treasury
Each shows:
- Version/update date
- Entity count
- Last sync time
Cases Section
The Cases page manages investigation workflows.
[Screenshot: Cases list with priority indicators]
Cases List
Each case shows:
- Case Number - Unique identifier (e.g., CASE-2025-001)
- Title - Description of the investigation
- Type - Sanctions, PEP, Fraud, Verification
- Priority - Critical, High, Medium, Low
- Status - Open, In Progress, Resolved, Closed
- Assignee - Team member responsible
Case Priority Colors
| Priority | Color | SLA |
|---|---|---|
| Critical | Red | 4 hours |
| High | Orange | 24 hours |
| Medium | Yellow | 72 hours |
| Low | Green | 1 week |
Case Detail View
Click a case to see:
Case Overview
- Applicant information
- Related screening hits
- Case timeline
- Current status
Investigation Notes
- Chronological notes from investigators
- Add new notes with timestamps
- Internal comments (not visible to applicant)
Evidence
- Attached documents
- Screening results
- External research
Actions
- Assign to team member
- Change Priority if urgency changes
- Resolve with outcome
- Escalate to senior reviewer
- Close case
Companies Section
The Companies page manages KYB (business verification).
[Screenshot: Companies list]
Company Profile
Each company record includes:
- Legal name and trading name
- Registration number and tax ID
- Incorporation details
- Business address
- Industry classification
Beneficial Owners (UBOs)
View and manage UBOs:
- Name and ownership percentage
- Verification status
- Link to individual KYC (if verified)
Company Documents
Required documents for KYB:
- Certificate of Incorporation
- Articles of Association
- Shareholder Register
- Board Resolution
- Proof of Address
Analytics Section
The Analytics page provides insights and reporting.
[Screenshot: Analytics dashboard]
Verification Metrics
Charts showing:
- Approval rate over time
- Average processing time
- Volume by status
- Risk distribution
Screening Metrics
- Checks per day/week/month
- Hit rate (% with matches)
- True positive rate
- Average resolution time
Compliance Metrics
- Average time to approve
- Cases resolved per week
- SLA compliance rate
Export Reports
Generate reports for:
- Regulatory audits
- Board reporting
- Compliance reviews
Settings Section
Configure your TrustGate account.
[Screenshot: Settings page]
API Keys
- View/copy your API key
- Regenerate keys
- Set key permissions
Webhooks
- Add webhook endpoints
- Select events to receive
- View delivery logs
- Test webhook delivery
Team Members
- Invite new users
- Assign roles (Admin, Reviewer, Analyst, Viewer)
- Manage permissions
Workflows
- Configure verification workflows
- Set required steps
- Define auto-approval rules
- Set risk thresholds
Notifications
- Email notification preferences
- Slack integration
- Alert thresholds
Data Retention
- Configure retention periods
- GDPR compliance settings
- Automatic deletion rules
Keyboard Shortcuts
Speed up your workflow with keyboard shortcuts:
| Shortcut | Action |
|---|---|
G then A | Go to Applicants |
G then S | Go to Screening |
G then C | Go to Cases |
/ | Focus search |
J / K | Navigate list (down/up) |
Enter | Open selected item |
Esc | Close modal/panel |
? | Show all shortcuts |
Next Steps
- Test in Sandbox - Practice without affecting production
- Quick Start Guide - Integrate via API
- API Reference - Full API documentation