About Workflow Builder
The TrustGate Workflow Builder is a visual, no-code tool for creating automated identity verification and compliance workflows. Build complex KYC/AML flows with drag-and-drop simplicity, or use AI to generate workflows from natural language descriptions.
What is a Workflow?
A Workflow defines the automated sequence of verification steps, checks, and decisions that an applicant goes through. Workflows can:
- Collect and verify identity documents
- Run sanctions, PEP, and adverse media screening
- Route applicants based on risk scores
- Create manual review cases for hits
- Update applicant status automatically
- Send notifications via email or webhook
Key Features
Visual Drag-and-Drop Builder
Build workflows visually by dragging nodes onto a canvas and connecting them:
- Start nodes - Entry point for the workflow
- Step nodes - Collect data (ID, selfie, address proof)
- Action nodes - Execute operations (screening, status updates)
- Condition nodes - Branch based on rules
- End nodes - Define outcomes (approved, rejected, review)
AI-Powered Workflow Generation
Describe your compliance requirements in plain English:
"Create a KYC workflow that collects ID and selfie, runs sanctions screening, and routes high-risk applicants to manual review"
The AI generates a complete workflow with all necessary nodes and connections.
Policy Document Parsing
Upload your compliance policy document (PDF, DOCX) and the AI extracts:
- Required verification steps
- Screening lists to check
- Risk thresholds
- Escalation procedures
Then generates a workflow matching your policy.
Why Use Workflow Builder?
Compliance Without Code
Compliance officers can create and modify verification flows without developer involvement. Changes deploy instantly.
Regulatory Flexibility
Different jurisdictions have different requirements. Create region-specific workflows:
- EU workflows with GDPR data handling
- US workflows with OFAC screening
- Crypto workflows with FATF Travel Rule compliance
Risk-Based Automation
Route applicants based on risk signals:
- Low risk → Auto-approve
- Medium risk → Enhanced due diligence
- High risk → Manual review
- Critical → Immediate escalation
Audit Trail
Every workflow execution is logged:
- Which nodes were visited
- What decisions were made
- What data was collected
- Timestamps for compliance reporting
Workflow Types
| Type | Description | Triggers |
|---|---|---|
| Onboarding | Initial customer verification | Applicant created |
| Post-Onboarding | Additional verification after initial | Manual or event-based |
| Monitoring | Ongoing periodic re-verification | Scheduled (cron) |
Getting Started
Quick Start
- Navigate to Workflow Builder in the dashboard
- Click New Workflow
- Choose a template or start from scratch
- Drag nodes from the component palette
- Connect nodes by dragging between handles
- Configure each node's settings
- Click Publish to activate
Using AI Builder
- Open the AI Chat panel (bottom right)
- Describe your workflow requirements
- Review the generated workflow
- Refine with follow-up messages
- Publish when satisfied
Next Steps
- Creating Workflows - Step-by-step guide
- Node Types - All available nodes
- AI Workflow Builder - Using AI to build workflows
- Workflow Templates - Pre-built templates
- Execution Monitoring - Tracking workflow runs