AI Assistance

TrustGate leverages AI to accelerate investigations, reduce false positives, and provide analysts with intelligent recommendations.

AI-Powered Features

Intelligent Hit Analysis

AI analyzes screening hits to provide confidence assessments:

curl -X GET "https://api.bytrustgate.com/v1/screening/hits/{hit_id}/ai-analysis" \
  -H "Authorization: Bearer YOUR_API_KEY"

Analysis Response

{
  "hit_id": "hit_789012",
  "ai_analysis": {
    "confidence_adjustment": -25,
    "original_confidence": 85,
    "adjusted_confidence": 60,
    "recommendation": "likely_false_positive",
    "reasoning": [
      "Date of birth mismatch: Subject DOB 1985-03-15, Hit DOB 1952-07-22",
      "Nationality mismatch: Subject USA, Hit Iran",
      "Name is common - 'John Smith' matches 847 individuals globally",
      "No matching secondary identifiers (passport, tax ID)"
    ],
    "similar_cases_resolved": {
      "total": 23,
      "false_positive_rate": 0.91,
      "avg_resolution_time_hours": 2.5
    }
  }
}

AI Recommendations

Get Case Recommendations

curl -X GET "https://api.bytrustgate.com/v1/cases/{case_id}/ai-recommendations" \
  -H "Authorization: Bearer YOUR_API_KEY"

Recommendation Response

{
  "case_id": "case_789012",
  "recommendations": [
    {
      "type": "resolution_suggestion",
      "confidence": 0.92,
      "suggestion": "no_action_required",
      "reasoning": "Based on analysis of 23 similar cases with 91% false positive rate, and verification of DOB mismatch."
    },
    {
      "type": "additional_check",
      "priority": "medium",
      "suggestion": "Verify subject's passport number against hit record",
      "expected_outcome": "Should confirm different individual"
    },
    {
      "type": "similar_case",
      "case_id": "case_456789",
      "similarity_score": 0.87,
      "resolution": "no_action_required",
      "notes": "Similar name match resolved as false positive - different DOB"
    }
  ]
}

Automated Triage

Configure AI Triage

Enable AI to automatically triage low-confidence hits:

curl -X PUT https://api.bytrustgate.com/v1/settings/ai-triage \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "enabled": true,
    "auto_dismiss_threshold": 30,
    "auto_escalate_threshold": 95,
    "require_human_review_above": 50,
    "notification_settings": {
      "notify_on_auto_dismiss": true,
      "notify_on_escalation": true
    }
  }'

Triage Actions

AI Confidence	Action
< 30%	Auto-dismiss as false positive
30-50%	Low priority queue
50-80%	Standard review queue
80-95%	High priority queue
> 95%	Auto-escalate to senior

Document Analysis

AI Document Review

AI analyzes uploaded documents for issues:

curl -X GET "https://api.bytrustgate.com/v1/documents/{document_id}/ai-analysis" \
  -H "Authorization: Bearer YOUR_API_KEY"

Response

{
  "document_id": "doc_123456",
  "ai_analysis": {
    "quality_score": 0.85,
    "authenticity_confidence": 0.92,
    "data_extraction_confidence": 0.95,
    "issues_detected": [],
    "extracted_data": {
      "document_type": "passport",
      "issuing_country": "USA",
      "full_name": "JOHN DOE",
      "date_of_birth": "1985-03-15",
      "document_number": "123456789",
      "expiry_date": "2030-06-15"
    },
    "verification_suggestions": [
      "Document appears valid - recommend proceeding with biometric verification"
    ]
  }
}

Fraud Detection

AI flags potential document fraud:

{
  "fraud_indicators": [
    {
      "type": "digital_manipulation",
      "confidence": 0.78,
      "description": "Potential photo manipulation detected in MRZ area",
      "recommendation": "Request original document for manual inspection"
    }
  ]
}

Research Assistant

AI-Powered Research

Get AI-compiled research on entities:

curl -X POST https://api.bytrustgate.com/v1/ai/research \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "entity_type": "individual",
    "name": "John Doe",
    "additional_context": {
      "date_of_birth": "1985-03-15",
      "nationality": "USA",
      "related_company": "Acme Corp"
    },
    "research_scope": ["adverse_media", "pep_connections", "corporate_affiliations"]
  }'

Research Response

{
  "research_id": "research_123",
  "entity": "John Doe",
  "findings": {
    "adverse_media": {
      "articles_found": 0,
      "risk_level": "low",
      "summary": "No adverse media found for this individual."
    },
    "pep_connections": {
      "direct_pep": false,
      "family_connections": [],
      "associate_connections": [],
      "summary": "No PEP connections identified."
    },
    "corporate_affiliations": {
      "companies": [
        {
          "name": "Acme Corp",
          "role": "Director",
          "status": "active",
          "risk_indicators": []
        }
      ]
    }
  },
  "overall_risk_assessment": "low",
  "confidence": 0.88
}

Case Summary Generation

Generate Case Summary

AI generates investigation summaries for audit:

curl -X POST https://api.bytrustgate.com/v1/cases/{case_id}/generate-summary \
  -H "Authorization: Bearer YOUR_API_KEY"

Summary Response

{
  "case_id": "case_789012",
  "generated_summary": {
    "executive_summary": "Investigation of OFAC sanctions screening alert for applicant John Doe. Alert triggered due to name similarity with SDN list entry. Investigation determined this to be a false positive based on date of birth mismatch and nationality difference.",
    "investigation_steps": [
      "Reviewed sanctions hit details - 85% confidence name match to OFAC SDN",
      "Compared applicant DOB (1985-03-15) against hit DOB (1952-07-22) - mismatch confirmed",
      "Verified applicant nationality (USA) against hit nationality (Iran) - mismatch confirmed",
      "Reviewed passport document - valid US passport, no fraud indicators",
      "Cross-referenced against 23 similar historical cases - 91% false positive rate"
    ],
    "conclusion": "False positive determination. Subject is clearly a different individual from the sanctions list entry based on biographical data mismatches.",
    "recommendation": "Approve applicant. No sanctions concern."
  }
}

AI Audit Support

Prepare for Audit

Generate audit-ready documentation:

curl -X POST https://api.bytrustgate.com/v1/cases/{case_id}/prepare-audit-pack \
  -H "Authorization: Bearer YOUR_API_KEY"

Audit Pack Contents

• Case timeline with all activities
• AI analysis and recommendations (with confidence scores)
• Human analyst decisions and rationale
• Supporting evidence
• Resolution documentation
• Compliance with SLA metrics

AI Confidence and Transparency

Understanding AI Confidence

All AI recommendations include:

Field	Description
confidence	0-1 score of AI certainty
reasoning	Explanation of factors
similar_cases	Historical precedent
model_version	AI model used

Human Override

AI suggestions are always recommendations - human analysts make final decisions:

curl -X POST https://api.bytrustgate.com/v1/cases/{case_id}/resolve \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "resolution": "approved_with_conditions",
    "ai_recommendation_followed": false,
    "override_reason": "Despite AI false positive suggestion, proceeding with enhanced monitoring due to industry risk.",
    "notes": "AI suggested no action required, but manual review identified high-risk industry connection."
  }'

Best Practices

1. Trust but verify: Use AI as a starting point, not final answer
2. Document overrides: Record reasons when deviating from AI suggestions
3. Review AI metrics: Monitor AI accuracy over time
4. Train the system: Resolutions improve AI recommendations
5. Escalate uncertainty: When AI confidence is low, escalate to senior review

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Next Steps

• About Case Management - Overview
• Resolving Cases - Resolution procedures
• Hit Resolution - Resolve screening matches